FAQs

1. What kinds of products do you offer?
We offer eco friendly, vegan, and organic pet accessories such as bamboo bowls, toys, grooming tools, and other non food essentials. Everything is selected to be safe for pets and gentle on the environment.

2. Are your products safe for pets with allergies or sensitivities?
Yes. We focus on natural and non toxic materials like bamboo, organic cotton, and plant based fibers, making them suitable for many pets with sensitivities. If you have specific concerns, you can always contact us for guidance.

3. Do you offer worldwide shipping?
Yes. We ship internationally. Shipping times may vary depending on your location and the availability of items.

4. How long will it take to receive my order?
Most orders are processed within 2–5 business days. Delivery typically takes 7–20 business days depending on your country and customs clearance.

5. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number by email so you can follow your package in real time.

6. What is your return policy?
You may request a return within 14 days of receiving your order if the item is unused, in its original condition, and in its original packaging. Please contact us at meliha.ganiji@mgbests.com for assistance.

7. What should I do if I receive a damaged or incorrect item?
If your product arrives damaged or you receive the wrong item, contact us immediately at meliha.ganiji@mgbests.com with your order number and photos. We will resolve the issue as quickly as possible.

8. How can I contact customer support?
You can reach us anytime at meliha.ganiji@mgbests.com. We typically respond within 24–48 hours.

9. Do you offer discounts or promotions?
Yes. We periodically offer exclusive promotions and seasonal discounts. You can subscribe to our newsletter to receive updates.

10. Are your products vegan and cruelty free?
Absolutely. We prioritize vegan, cruelty free, and environmentally conscious materials in all our collections.